Shipping Policy

Planet Earth Garden Supply Inc. processes and ships many eligible, in-stock products within one to two business days after an order is placed. Shipping and delivery timeframes are estimates rather than guarantees. Actual timing may vary based on product availability, order size, payment verification, fulfillment location, carrier capacity, destination, weekends, holidays, severe weather, and other circumstances beyond our control.

Order Processing and Delivery Estimates

Most domestic U.S. orders are processed and shipped within one to two business days. Eligible in-stock orders may ship the same business day.

Customers selecting standard ground shipping generally receive their orders within three to fifteen business days after placing the order. This estimate includes typical order-processing and carrier-transit time.

Processing or delivery may be affected by:

Weekends and holidays
Product availability
Payment or order-verification requirements
Manufacturer or distributor processing
Multiple fulfillment locations
Freight, oversized, or heavy products
Remote or restricted delivery locations
Carrier capacity or service interruptions
Severe weather
Other circumstances beyond our control

Business days generally exclude Saturdays, Sundays, and recognized holidays.

Backordered or Unavailable Products

Planet Earth Garden Supply Inc. does not ship substitute products without the customer’s express permission.

If a product cannot be shipped within ten business days:

The unavailable item will be canceled.
The customer will be notified using the contact information provided with the order.
Payment collected for the canceled item will be refunded.
A substitute or alternative product will not be shipped unless the customer expressly approves it.
Other available items in the same order may continue processing unless the customer requests cancellation and cancellation remains possible.

Any approved alternative product may have different pricing, specifications, availability, compatibility, shipping charges, or delivery requirements. The customer must approve these differences before the alternative product is processed.

Orders Shipped From Multiple Locations

Some products ship directly from a manufacturer, distributor, fulfillment center, or separate warehouse. As a result, products from the same order may arrive in separate packages and on different dates.

If only part of an order arrives:

Review all tracking numbers associated with the order.
Confirm whether another package is still in transit.
Allow time for separately shipped products to arrive.
Contact us if additional tracking information is unavailable or an expected package does not arrive.

Receiving part of an order does not necessarily mean that the remaining products were omitted.

Product Packaging

Products are generally shipped in their original factory packaging whenever appropriate. This packaging is designed to help protect the product and preserve its condition during transportation.

Additional packaging, reinforcement, palletization, or protective materials may be used based on:

Product size and weight
Product fragility
Manufacturer requirements
Shipping method
Carrier requirements
Delivery destination

Packaging may display the manufacturer’s name, product description, model information, or other identifying details.

UPS and Expedited Shipping

Available shipping services may include UPS Ground, Next Day Air, Second Day Air, Three-Day Select, or other carrier options.

The delivery period for an expedited service begins after the carrier receives the package. Selecting Next Day, Second Day, or Three-Day service does not mean the order will arrive within that period after the order is placed.

Every order may require time for:

Payment and order verification
Product allocation
Warehouse processing
Packaging
Carrier pickup

Planet Earth Garden Supply Inc. makes reasonable efforts to process orders promptly, but expedited shipping does not eliminate order-processing time.

Tracking Information

Tracking information will generally be sent to the email address associated with the order when it becomes available.

Customers may track UPS shipments through the UPS website.

Please note:

Tracking information may take time to become active after a shipping label is created.
Orders with multiple shipments may have several tracking numbers.
Freight shipments may use a different carrier and tracking process.
Carrier delivery estimates may change while a shipment is in transit.
Creation of a shipping label does not necessarily mean that the carrier has received the package.

Special Shipping Arrangements

Alternative or lower-cost delivery services may be available depending on the products, quantities, shipping address, and delivery requirements.

Commercial quantities
Pallet or truckload orders
Freight delivery
Liftgate service
Delivery appointments
Limited-access or restricted locations
Expedited delivery
Other special shipping arrangements

We will work with customers to identify an appropriate and cost-effective shipping method when possible. Availability, pricing, and service requirements depend on the specific order and destination.

Delivery Failures and Refused Shipments

Customers are responsible for providing a complete and accurate shipping address and remaining available to receive shipments that require an appointment or signature.

Failure to receive a shipment, missing a scheduled delivery, providing an incorrect address, or refusing delivery does not automatically eliminate responsibility for:

Original shipping and handling charges
Return-shipping costs
Redelivery charges
Address-correction fees
Storage or carrier-accessorial charges
Eligible product costs
Other expenses resulting from the failed or refused delivery

Do not refuse a damaged shipment unless instructed to do so by Planet Earth Garden Supply Inc. or the carrier. Document all visible damage on the delivery receipt and contact us promptly.

APO and FPO Shipments

Delivery estimates for APO and FPO orders apply only to delivery to the stateside military-mail processing location.

Planet Earth Garden Supply Inc. and the initial carrier cannot reliably estimate the additional time required for military transport from the stateside APO or FPO facility to the final destination. Restrictions may apply based on the product, size, weight, carrier, or destination.

Damaged Shipments

Inspect every shipment immediately upon delivery. Whenever possible, inspect freight shipments before signing the delivery receipt.

If visible loss or damage is present:

Describe the damage clearly on the delivery receipt.
Ask the delivery representative to acknowledge the damage.
Photograph the product, packaging, shipping labels, pallet, and damaged areas.
Retain a copy of the signed delivery receipt.
Keep all packaging and shipping materials.
Contact Planet Earth Garden Supply Inc. promptly.
Do not install, use, alter, repair, discard, or return the product without instructions.

Carrier reporting requirements and claim deadlines vary. Failure to document visible damage at delivery may affect the ability to establish when or how the damage occurred.

Please provide:

Order number
Product name and model
Description of the damage
Photographs of the product and packaging
Photographs of the shipping labels
Copy of the delivery receipt
Serial number, when applicable
Any additional requested documentation

Contact Us

Contact Planet Earth Garden Supply Inc. with questions about order processing, shipping options, tracking, freight delivery, missing packages, or damaged shipments.

Telephone: 805-560-0000

Email: Sales@PlanetEarthGardenSupply.com

Website: PlanetEarthGardenSupply.com