Contact Us
Contact Planet Earth Garden Supply
Contact Planet Earth Garden Supply Inc. for assistance with products, orders, shipping, commercial purchases, or general store questions. Our customer-service team supports home gardeners, greenhouse growers, commercial farmers, landscapers, sports-field professionals, and professional cultivation facilities. Call or email us using the information below so we can direct your request to the appropriate team member.
Contact Our Customer-Service Team
Our staff is available to help with:
- Product questions
- Product specifications and compatibility
- Current order status
- Shipping and tracking information
- Missing, damaged, or incorrect products
- Payment and billing questions
- Return and refund requests
- Commercial quantities
- Pallet and truckload orders
- Commercial farm pricing
- General website assistance
Telephone Support
Speak with a staff member by telephone during our customer-service hours.
Telephone: 805-560-0000
Telephone Hours:
Monday–Sunday: 9:00 a.m.–9:00 p.m. Pacific Time
Hours may be affected by recognized holidays or circumstances beyond our control.
Email Support
Send product, order, or general customer-service questions to:
Email: Sales@PlanetEarthGardenSupply.com
To help us review your request efficiently, include the relevant information in your email.
For Product Questions
Please include:
- Product name
- Brand
- Model number or SKU
- Product-page link
- Required quantity
- Intended application
- Compatibility or specification questions
For Existing Orders
Please include:
- Customer name
- Company name, when applicable
- Order number
- Product involved
- Shipping address
- Tracking number, when applicable
- Clear description of the question or problem
Do not send complete credit-card numbers, passwords, Social Security numbers, bank-account details, or other highly sensitive information by email.
Damaged or Incorrect Shipments
If a product arrives damaged, defective, incomplete, or different from what was ordered, contact us before installing, using, altering, repairing, discarding, or returning it.
Please provide:
- Order number
- Product name and model
- Description of the problem
- Photographs of the product
- Photographs of the packaging
- Photographs of shipping labels
- Copy of the delivery receipt, when applicable
- Serial number, when applicable
Keep the product and all packaging and shipping materials until the review is complete.
Commercial Farm and Large-Quantity Orders
Contact us before placing an order if you need assistance with:
- Commercial farm supplies
- Large product quantities
- Pallet orders
- Truckload orders
- Freight delivery
- Greenhouse projects
- Irrigation systems
- Grow-lighting projects
- Climate-control or HVAC equipment
For detailed requests, use the Commercial Farm Pricing Request page and provide a complete product list, requested quantities, delivery location, and estimated order date.
Helpful Links
Customers may also find answers on the following pages:
- Shop Our List of 500 Brands
- Browse Garden and Farm Supplies
- Commercial Farm Pricing Request
- Shipping Policy
- Refund Policy
- Return Policy
- Payment and Billing Information
- Store Policies
- Privacy Policy
Link each phrase to the corresponding page on PlanetEarthGardenSupply.com.
Contact Us Today
Call or email Planet Earth Garden Supply Inc. for help selecting products, reviewing an existing order, arranging commercial shipping, or resolving a customer-service concern.
Telephone: 805-560-0000
Email: Sales@PlanetEarthGardenSupply.com
Website: PlanetEarthGardenSupply.com