Refund Policy

Planet Earth Garden Supply Inc. is committed to handling eligible refund requests clearly, consistently, and professionally. Refund eligibility depends on the reason for the request, the order’s processing status, the condition of the product, and the applicable Return, Cancellation, Shipping, and Store Policies.

Please contact us promptly before returning a product or disputing a charge. This allows our team to review the order, investigate the issue, and provide the appropriate instructions.

Refunds for Canceled Orders

Contact Planet Earth Garden Supply Inc. as soon as possible if you need to cancel an order.

Cancellation cannot be guaranteed after an order has:

Entered processing
Been submitted to a supplier or fulfillment center
Been prepared for shipment
Been transferred to a shipping carrier
Shipped

If an order or item is successfully canceled before shipment, the eligible amount paid for the canceled merchandise will be refunded.

An order cannot be canceled after delivery. A delivered product must be reviewed under the applicable Return Policy.

Backordered or Unavailable Products

Planet Earth Garden Supply Inc. does not ship substitute products without the customer’s express permission.

If a product is backordered or otherwise unavailable for immediate shipment:

The unavailable item will be canceled.
The customer will be notified using the contact information provided with the order.
Any payment collected for the canceled item will be refunded.
A replacement or alternative product will not be shipped unless the customer expressly approves it.
Other available items in the same order may continue processing unless the customer requests cancellation and cancellation remains possible.

An approved alternative product may have different pricing, specifications, availability, compatibility, shipping charges, or delivery requirements. The customer must approve these differences before the alternative product is processed.

Refunds for Approved Returns

A refund for returned merchandise will be considered only after the return has been authorized and the product has been received and inspected.

Before returning a product:

Contact Planet Earth Garden Supply Inc. for authorization.
Provide the order number and reason for the return.
Follow all return instructions.
Use the authorized return address.
Package the product securely to prevent shipping damage.
Include all required components, accessories, manuals, and original packaging.
Retain the return-shipment receipt and tracking information.

Do not send a product to Planet Earth Garden Supply Inc., a supplier, manufacturer, fulfillment center, or any other address without authorization.

Sending a product without authorization does not guarantee acceptance of the return or issuance of a refund. Return eligibility is governed by the applicable Return Policy, product condition, and manufacturer-specific requirements.

Damaged, Defective, or Incorrect Products

Inspect every shipment promptly upon delivery. Whenever possible, inspect the shipment before signing the delivery receipt.

If visible damage is present:

Describe the damage on the delivery receipt before signing it.
Ask the delivery representative to acknowledge the damage.
Photograph the damaged product and shipping materials.
Retain a copy of the signed delivery receipt.
Keep all packaging, labels, pallets, and shipping materials.
Contact Planet Earth Garden Supply Inc. promptly.

If a product appears defective or does not match the order, contact us before installing, using, altering, repairing, or returning it.

Please provide:

Order number
Product name and model
Description of the problem
Photographs of the product
Photographs of the packaging
Photographs of the shipping labels
Copy of the delivery receipt, when applicable
Serial number, when applicable
Any other documentation requested during the review

Keep the product and all related packaging and shipping materials until the claim is resolved. Depending on the circumstances, the matter may require review by Planet Earth Garden Supply Inc., the manufacturer, distributor, fulfillment provider, or shipping carrier.

Available resolutions may include:

Replacement
Repair
Shipment of missing parts
Return authorization
Refund
Another appropriate remedy

The available resolution will depend on the product, order circumstances, claim findings, manufacturer requirements, carrier procedures, and applicable law.

How Approved Refunds Are Issued

Approved refunds are generally issued to the original payment method unless another method is required or agreed upon.

After Planet Earth Garden Supply Inc. issues a refund:

The payment processor and the customer’s financial institution determine when the credit appears.
Processing times may vary by payment method and financial institution.
Original shipping, return shipping, freight, handling, restocking, or other charges will be refunded only when required by law or approved under the applicable policy.
Promotional discounts, credits, coupons, and rewards may be adjusted to reflect the returned or canceled item.

Customers should retain the refund confirmation until the credit appears on the applicable account.

Third-Party Financing and Payment Services

Orders paid through ReadyPaid or another third-party financing or payment provider may require additional processing.

Planet Earth Garden Supply Inc. does not control the third-party provider’s:

Account-crediting process
Financing-balance adjustments
Payment schedule
Fees
Processing time
Account notifications

After Planet Earth Garden Supply Inc. confirms that a refund has been issued, customers should contact the applicable provider directly with questions about financing balances, payment schedules, account credits, or related fees.

Refunds and Shipping Claims

A carrier’s delivery scan alone may not resolve every shipping concern. If an order is marked as delivered but has not been received:

Verify the shipping address on the order.
Check the delivery area and surrounding property.
Ask household members, employees, neighbors, or building staff whether they accepted the shipment.
Review the carrier’s delivery information and available photographs.
Contact the shipping carrier when appropriate.
Contact Planet Earth Garden Supply Inc. promptly.

A refund is not automatically issued while a shipping or delivery claim is under investigation. The available resolution will depend on the investigation findings and the applicable carrier, shipping, and store policies.

Nonrefundable or Restricted Products

Some products may be subject to return or refund restrictions because of their condition, use, manufacturer requirements, safety considerations, customization, perishability, or shipping method.

Restrictions may apply to:

Used or installed products
Opened consumable goods
Custom or special-order products
Clearance, closeout, or final-sale products
Products missing parts, accessories, packaging, or original materials
Products damaged after delivery
Products returned outside applicable requirements
Items subject to manufacturer-specific return or warranty procedures

Review the product page and Return Policy or contact Planet Earth Garden Supply Inc. before ordering if you have questions about a product’s refund eligibility.

How to Request a Refund Review

To request assistance:

Contact Planet Earth Garden Supply Inc.
Provide your order number.
Identify the product involved.
Explain the reason for the request.
Submit photographs or supporting documentation when applicable.
Wait for written instructions before returning the product.
Retain all correspondence, receipts, and shipment records.

Email: Sales@PlanetEarthGardenSupply.com

Telephone: 805-560-0000

Website: PlanetEarthGardenSupply.com