Payment Options

Payment and Billing Information

Planet Earth Garden Supply Inc. accepts several secure payment methods for eligible domestic and international orders. Payment approval, billing verification, and receipt of cleared funds may be required before an order is processed or shipped.

Billing Statement Description

Purchases made through PlanetEarthGardenSupply.com will appear on your credit-card or bank statement as:

Planet Earth Garden Supply Inc.

Contact us promptly if you do not recognize a charge associated with your account or order.

Accepted Credit and Debit Cards

Planet Earth Garden Supply Inc. accepts the following major credit cards:

  • Visa
  • Mastercard
  • American Express
  • Discover

Debit cards displaying the Visa or Mastercard logo are also accepted. All card payments are subject to authorization, billing verification, fraud screening, card-issuer requirements, and any applicable transaction limits.

Credit-Card Payments

Credit-card payments submitted through the PlanetEarthGardenSupply.com checkout are transmitted for authorization when the order is placed.

Depending on the card issuer and payment processor:

  • An authorization hold may appear before the charge is finalized.
  • Available funds or credit may be reduced while an authorization is pending.
  • A declined or expired authorization may require another payment method.
  • The final charge or settlement date may differ from the order date.
  • Canceled authorizations may take time to disappear from an account.

The customer’s financial institution controls when authorizations, charges, reversals, and refunds appear on the applicable account.

Billing-Address Verification

For security and fraud-prevention purposes, the billing information entered with an order must match the information maintained by the card-issuing bank.

Customers should verify the following before submitting an order:

  • Cardholder’s full name
  • Billing street address
  • Apartment or suite number, when applicable
  • City and state
  • ZIP or postal code
  • Card number
  • Expiration date
  • Security code

An order may be delayed, declined, or canceled when the billing address or ZIP code does not match the card issuer’s records.

Contact the card issuer directly if you are uncertain which billing information is associated with the account.

International Orders

Payment for international orders must be completed by wire transfer. International orders will not be processed until the transferred funds have been received, verified, and cleared.

International customers should:

  • Request official wire-transfer instructions directly from Planet Earth Garden Supply Inc.
  • Verify the order total, currency, bank fees, and payment instructions before sending funds.
  • Include the order or invoice number with the transfer when instructed.
  • Pay all sending-bank, intermediary-bank, and receiving-bank charges unless otherwise stated.
  • Retain the wire-transfer confirmation.
  • Contact us after the transfer has been submitted.

For security, verify any requested change to wire instructions by calling Planet Earth Garden Supply Inc. at 805-560-0000 before sending funds. Do not rely solely on an email announcing new or revised banking instructions.

Wire transfers may require additional processing time. Products are not reserved, processed, or shipped until cleared funds have been confirmed unless Planet Earth Garden Supply Inc. agrees otherwise in writing.

Payment Methods Not Accepted

Planet Earth Garden Supply Inc. does not accept:

  • Personal or business checks
  • Check-by-phone payments
  • Debit cards without a Visa or Mastercard logo
  • International credit cards

Do not mail cash or checks to Planet Earth Garden Supply Inc.

Payment Review and Order Processing

Submitting payment does not guarantee that an order has been accepted or that every product is available.

An order may require additional review for:

  • Payment authorization
  • Billing-address verification
  • Fraud prevention
  • Product availability
  • Order quantity
  • Shipping destination
  • Export or international-order requirements
  • Other security or compliance concerns

We may contact the customer using the telephone number or email address provided with the order when additional information is required. Failure to provide requested verification may delay or prevent order processing.

Refunds and Payment Reversals

Approved refunds are generally issued to the original payment method unless another method is required or agreed upon.

After a refund or payment reversal is issued:

  • The payment processor and financial institution determine when the credit appears.
  • Processing times may vary by payment method.
  • Authorization holds may disappear rather than appear as separate refunds.
  • Wire-transfer refunds may require verification and additional processing.
  • Third-party financing refunds may be subject to the provider’s procedures.

Review the Refund Policy for additional information about canceled orders, approved returns, damaged products, unavailable items, and refund processing.

Contact Us

Contact Planet Earth Garden Supply Inc. with questions about payment authorization, billing information, wire transfers, statement descriptions, or an order-related charge.

Telephone: 805-560-0000

Email: Sales@PlanetEarthGardenSupply.com

Website: PlanetEarthGardenSupply.com