Shipping Policy

Planet Earth Garden Supply has same day shipping on most products. Most domestic (U.S.) orders are shipped within 1-2 business days from the time the order is placed. Most customers who select Ground Shipping receive their packages anywhere from 3-10 business days from the time of placing their order. Timing varies depending on whether an order is placed during a weekend or holiday, which can add a few days to the process.

We will contact you if an item is temporarily out of stock and will let you know when the item will be available. You will then have the choice of waiting until the item becomes available to ship or removing the item from your order.

Some products are shipped directly from the manufacturer. If your order doesn't arrive complete, please wait a day or two before calling, as part of it may have been shipped from a separate location.

Shipping
Planet Earth Garden Supply orders are shipped in the factory box to ensure the integrity of the product is not compromised nor damaged.

UPS - United Parcel Service
The timing on all shipping options, including Overnight and Second-Day shipping, refers to the time after your package leaves our warehouse. When selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was placed. We do, however, strive to process orders as fast as possible.

We will email you a tracking number as soon as your order has been shipped. You can track your package via the UPS website at www.ups.com. Lower cost delivery options may be available depending on the products being shipped and the delivery address. We are happy to work with customers to provide the most cost effective means of shipping whenever possible. Please contact us if you would like to make special shipping arrangements at (805) 560-0000 

Delivery Failures
Failure to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped.

APO/FPO Shipments
Delivery time estimates for APO/FPO shipments are based on delivery to the stateside APO/FPO box address. We cannot estimate final military transport time from box to base.

Damaged Shipments
Carriers will not accept damage claims made after the delivery is completed.  Please write the evidence of loss or damage on the delivery slip before signing for the package and immediately contact us of the damage at Sales@PlanetEarthGardenSupply.com

Contact
If you have any questions regarding our shipping policies please feel free to contact us: (805) 560-0000 or email us at Sales@PlanetEarthGardenSupply.com